Customer Relationship Manager

Job Description: Customer Relationship Manager

Location: Gota, Ahmedabad – (Onsite Only)

Salary: Up To 4.8 LPA

As a Customer Relationship Manager, you will be the primary point of contact for our valued clients. Your role will involve building and maintaining strong relationships, addressing client inquiries and concerns, and providing exceptional service. Your ability to understand client needs and ensure their satisfaction will be key in fostering long-term partnerships and maximizing customer retention.

Responsibilities:

1. Client Relationship Management: Serve as the main point of contact for assigned clients, building and nurturing strong relationships. Understand their business objectives, challenges, and requirements to provide tailored solutions and exceed their expectations.
2. Customer Satisfaction: Proactively engage with clients to understand their level of satisfaction and identify opportunities for improvement. Address inquiries, concerns, and feedback promptly and effectively, ensuring a positive customer experience throughout their journey.
3. Account Management: Develop and execute account management strategies to maximize customer retention and growth. Identify upselling and cross-selling opportunities to expand the scope of services offered to clients.
4. Collaboration and Coordination: Collaborate with cross-functional teams, including sales, marketing, and operations, to ensure seamless service delivery and exceed client expectations. Coordinate with internal stakeholders to resolve client issues and escalate when necessary.
5. Client Communication: Communicate regularly with clients through various channels, such as phone calls, emails, and meetings. Provide updates on new services, features, and industry trends that may benefit their business.
6. Reporting and Analysis: Maintain accurate and up-to-date client records, interactions, and communications. Generate reports and analyze key metrics to identify trends, measure client satisfaction, and drive continuous improvement.